FAQ

Frequently Asked Questions

Is your hair 100% human hair?
Please check each product description for the exact hair material. Products listed as 100% human hair are made from human hair.

What wig lengths do you sell?
Available lengths are shown on each product page. Lengths may vary depending on the style.

What type of lace do your wigs have?
The lace type is listed in the product description, for example 13x4 lace frontal or other available options.

Can I straighten or curl the hair?
Human hair wigs can usually be styled with heat. We recommend using a heat protectant and keeping the temperature moderate.

Can I dye the wig?
Some human hair wigs can be coloured, but results may vary. We recommend using a professional stylist.

How do I care for my wig?
Gently detangle the hair, wash with suitable hair products, avoid excessive heat, and allow the wig to air-dry when possible.

How long does delivery take?
Delivery time depends on your location and the product ordered. Estimated delivery information is shown during checkout or on the product page.

How can I track my order?
Visit our Track Your Order page and enter the requested order details.

Can I return my order?
Eligible items can be returned according to our Return & Refund Policy. Please review the policy before returning an item.

Can I return a wig after wearing or altering it?
For hygiene reasons, wigs that have been worn, cut, coloured, washed, altered, or had the lace cut may not be eligible for return.

What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item so we can assist you.

Do you also sell jewellery and accessories?
Yes. YOREZIA also offers selected jewellery and fashion accessories to complete your look.